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Providence Health & Services Sr. Manager, ERP Applications - Supply Chain in Renton, Washington


Providence St. Joseph Health is calling a Senior Manager, ERP Applications - Supply Chain to our location in Renton, WA

We are seeking a Senior Manager, ERP Applications - Supply Chain to provide an environment for promoting a high level of customer and employee satisfaction and accurate execution of tasks to support the customer both externally as well as in other areas of the IS Organization. These responsibilities span all Providence Saint Joseph Health and Services facilities and affiliates.

The Sr. Manager is responsible for helping develop the strategic plans for the IS organization and for developing and implementing the tactical plans for the Applications team. Develops, tracks and monitors the capital and operating budgets for the Applications team and their participation in projects and support. This position is responsible for leading, mentoring and developing managers and supervisors as well as maintaining the technical competency of and staff to insure the daily operational readiness of the Applications Team. The Sr. Manager is also responsible for establishing and maintain long term vendor relationships to define and drive the application strategy and roadmap to ensure application stability and a positive user experience.

Performs all duties in a manner that promotes team concept, high quality customer interactions and reflects the Providence Health & Services mission, vision (know me, care for me, ease my way) and core values of; respect, compassion, justice, excellence and stewardship.

In this position you will have the following responsibilities:


  • Develop and Implements appropriate service delivery models for core application functions in defining, delivering, and improving services for the enterprise and its customers.

  • Maintains strong vendor relationships to endure vendor accountability in service and product delivery.Is responsible for working with leaders of IS Strategy and Business

  • Development in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems.

  • Ensures that the Applications division supports IS services and systems effectively to meet the needs of the business.

  • Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices, evaluate and manage emerging application technologies.Participates in the development of the overall IS strategic plan by identifying needed application management strategies and projects that support business needs.

  • Manage customer expectations regarding the measurement and ultimate success of each Information Services project; ensure measurable outcomes are defined and reported for each project. Partner with key stakeholders to implement the capability to provide application services for corporate strategic initiatives that are effective, user-friendly and accurate.


  • Monitors the performance of applications within their domain and evaluates the performance of services on the basis of specific KPIs. Oversees budgeting and expenditures for applications, staff and services within their span of control.

  • Assists in the development of and monitors compliance with policies and procedures for Application Services that impact all of Providence Health & Services.

  • Assists in developing and negotiating preferred information technology vendor contracts and manages key vendor relationships.

  • Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals to perform the responsibilities of applications management.

  • Maintains, and operates departmental Service Level Agreements, Operating Level Agreements, and associated KPIs.

  • Proven ability to build an organization and provide responsive leadership; to delegate, coordinate and motivate staff, and to evaluate performance.

  • Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary group, building and reaching consensus; agreeing upon a course of action where there are multiple perspectives.


  • Develops budgets and the expenditures for information services related to applications in partnership with other leaders and the PMO.

  • Escalates critical issues, problems or delays in production, projects or any other issues that has an impact on the customer.

  • Actively participates in optimizing processes and leads initiatives to improve service delivery, increase value and promote customer service.

  • Maintains the delivery of secure, reliable, and scalable applications and process that support the growth and financial objectives of Providence Health & Services.

  • Teams with the business and other IS disciplines to develop and maintain appropriate disaster recovery architecture, projects, and policies and participates in disaster drills for applications.


Required qualifications for this position include:

  • Bachelor's Degree in Computer Science, Business Management, Information Services, Engineering, or an equivalent combination of education and relevant experience

  • At least 5 years of Information Services leadership experience

  • More than 10 years of total relevant experience, or an equivalent combination of relevant experience:

  • Demonstrated ability to create and successfully execute strategic plans for highly complex issues; information services operations and support; experience standardizing complex and disparate processes; methodologies related to application management such as system deployment, support, and life cycle; experience in process improvement methodology, change management, operational improvement in complex systems.

  • Must have proven ability to interact at and communicate to all levels of an organization. The ability to manage shifting priorities are critical for success in this position.

  • At least 8 years of Application design and/or implementation of large scale Enterprise Resource Planning systems (like Oracle Applications & Infor Lawson). ERP experience must include leading Information Services teams in two or more of the following applications and business processes. Procurement (Requisitioning, Purchasing, Contract Management, Service Contracts, Travel & Expenses, Accounts Payable, Payments, P-Card Management, Supplier Portal). Inventory Management (Inventory Control Planning & Fulfillment, PAR Management, Receiving & Delivery). Warehouse Management (WMS Systems, Demand & Supply Planning, WCS, Inventory Replenishment & Fulfillment). Master Data Management (Item Master, Vendor Master).

  • Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through subordinate managers and supervisors, or high level individual contributors.

  • Must be action oriented and possess superior judgment, critical thinking, problem solving and cognitive skills.

  • Ability to comprehend customer business needs with respect to support of and impact to PH&S organizational objectives, mission, and core values.

  • Ability to balance multiple priorities and information needs across functional programs, facilities and regions as well as organize short-term and long-term responsibilities in response to changing demands.

  • Demonstrated leadership skills, particularly in the areas of application life-cycle management with detailed knowledge regarding core vendor strategies.

  • Demonstrated ability to effectively manage information technology in large and complex organizations cost efficiently and effectively.

  • Ability to rapidly summarize complex information and present to others.

  • Outstanding written and verbal communications.

  • Possess exceptional planning and organizing capabilities.

  • Proficiency with MS Office suite of products.

  • Supply chain business process and leading practices

  • Industry knowledge of not only healthcare but also latest trends in other industries pertaining to supply chain management.

Preferred qualifications for this position include:

  • Master's Degree in Information Services, Business Administration, Engineering, Healthcare Administration, Public Administration, or a related IS or healthcare field.

  • At least 2 years of experience with not-for-profit healthcare services sector.

  • Experience with large scale business transformation and ERP system implementation projects with scope spanning multiple regions and/or geographies and business process areas.

  • Experience with vendor management including contract negotiation and relationship management.

  • Proven capability to build productive outcomes using networked teams in dynamic organization environments.

  • Experience developing and managing an operations and project budget for an information services organization.

  • Key experience highlights including; demonstrated ability to create and successfully execute strategic plans for highly complex issues; experience standardizing complex and disparate processes; methodologies related to application management such as system deployment, support, and life cycle; experience in process improvement methodology, change management, operational improvement in complex systems.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Care

Location: Washington-Renton

Req ID: 228404