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Providence Health & Services Senior Service Delivery IS Business Analyst in Renton, Washington


Providence St. Joseph Health is calling a Senior Service Delivery/IS Business Analyst to our location in Renton, WA; Redmond, WA; Portland, OR; Irvine, CA or Beaverton, OR.

We are seeking a Senior Service Delivery/IS Business Analyst who will play a key role in identifying trends and opportunities to optimize operational Service Delivery processes and to gather and translate business stakeholder reporting data requirements into Technical specifications for our data engineering team.

This technical role is responsible for providing analytic support, education and ad-hoc findings to various operational teams and Leadership within IS organization aimed at understanding and reducing Customer Service issues. The Senior Business Analyst gathers customer requirements, prepares technical assessment and actively collaborates with data engineering teams to create and modify data tools to fulfill customer needs.

Must be able to communicate effectively across diverse groups and keep management informed appropriately. The Senior Business Analyst provides continuous support and analysis for various simple to moderately complex Service Delivery Operations initiatives and processes. The Senior Business Analyst performs all duties in a manner that promotes the Providence mission, values, and philosophy.

In this position you will have the following responsibilities:

  • Provide routine to moderately complex ad-hoc qualitative or quantitative analyses on IS Service Delivery trends.

  • May lead or participate in small projects involving applications, tools, templates, workflows, and process design.

  • May train and mentor new team members.

  • Ability to capture business needs, requirements, and complete gap analysis.

  • Ability to deliver a mockups for the end product.

  • Ability to do a data mining and discover meaningful data connections for new or existing front end tool functionalities.

  • Prepare Operation's communications and provides tool and procedure training.

  • Maintain procedures including tool support, actively leading or participating in moderately complex improvement projects, and creating and maintaining documentation.


Required qualifications for this position include:

  • Bachelor's Degree in Business, Information Technology, Healthcare Administration or Clinical Field or equivalent education/experience.

  • 4 years relevant experience in one or more of the following areas: Information Technology, Healthcare Administration or Clinical Field.

  • 5 years experience in business analytics.

Preferred qualifications for this position include:

  • Advanced knowledge of SQL Server Management studio

  • Working experience of PowerBI

  • Knowledge of Service Now tool

  • Experience in Service Delivery Analytics

  • Experience in IS Problem Management

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Analytics/Business Intelligence

Location: Washington-Renton

Other Location(s): Oregon-Beaverton, Oregon-Portland, Washington-Redmond, California-Irvine

Req ID: 289381