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Providence Senior Program Manager - Institute For Human Caring in Renton, Washington


Providence St. Joseph Health is calling a Senior Program Manager - Institute For Human Caring to our location in Renton, WA, or Irvine, California or Portland, Oregon.

We are seeking a Senior Program Manager - Institute For Human Caring who will support the Palliative Practice Group’s (PPG) strategy and vision and to execute the implementation of business solutions, quality improvement, and associated services in support of the business objectives, ongoing operations, and projects of the Institute for Human Caring. This includes systems and project planning, financial analysis, project execution, change management, program evaluation, implementation, and ongoing support. Individual will work closely with the PPG and Institute’s leadership teams, Palliative Care teams and leadership across the system, and functional business groups to ensure the efficiency and effectiveness of clinical and operational solutions deployed in support of quality improvement, value stream, and change management objectives of the PPG. This position will report to the Director, Palliative Practice Group.

In this position you will have the following responsibilities:

  • Demonstrate Providence’s core values of respect, justice, compassion, stewardship, and excellence to customers, caregivers, and visitors; and provides quality service in the performance of work assignments and duties.

  • Work directly with Institute Leadership to coordinate and implement strategic business initiatives at local ministries, on a region-wide, or on a system-wide basis. This includes working closely with the business functional areas, shared services, and external customers and vendors in defining systems/project priorities, scope, approach, resource requirements, timing deliverables and funding.

  • Under the general direction of the PPG Director, provide ongoing support to business solutions, initiatives, and projects at the Institute for Human Caring. These include, but are not limited to strategic planning, change management, implementation, education, community outreach, communications, and measurement / program evaluation.

  • Provide ongoing support to Institute leadership, including, but not limited to maintaining the program plan, managing contracts, financial and budget management, presentation support and management, meeting management with external parties, etc.

  • Utilize quality and decision support tools, and other data systems and system experts, to compile supporting documentation for project implementation

  • Participate and work directly with leadership to understand project roll-out and support and impacts to affected departments and staff.

  • Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

  • Maintain established department policies and procedures, Improving Organization Performance program, and patient/customer safety standards.

  • Build and maintain strong partnerships and collaborative work with other service lines

  • Has responsibility for overall PPG PM portfolio management, including development and maintenance of workplans and various deliverables.

  • Involved in facilitating strategic planning and coordination with priorities and guidance of the Leadership Council.

  • Take lead on key initiatives as needed, such as system-level change management efforts to achieve Palliative Care optimization, new program start-up, or similar.

  • Function as central point of contact for PC teams and their leaders on questions and needs posed to the PPG. Plays a role in triaging, escalating queries, and planning consultation responses and related deliverables.

  • Supervise and mentor junior PMs, interns, and project manager students rotating through or assigned to the PPG

  • Performs other duties as assigned or requested.


Required qualifications for this position include:

  • Bachelor's degree (B.A. or B.S.) from four-year college or university.

  • Able to develop, execute, and oversee project plans.

  • Excellent collaboration and interpersonal skills.

  • Strong communication skills across platforms and audiences; comfort interacting with clinicians, as well as operational and executive leaders.

  • Strong team orientation.

  • Must have working knowledge of health care delivery process and workflows.

  • Able to lead large cross-functional teams through the project management methodology leading to successful project implementation

  • Able to define problems, collect data, establish facts, and draw valid conclusions.

  • Able to compile health care data and deal with several abstract and concrete variables. Ability to draw stories and meaningful narratives and to “translate” data findings for use in change management, strategic planning, and quality improvement.

  • Data collection and analysis skills preferred, comfort with familiarizing clinicians with available dashboards and data tools available to drive performance improvement.

  • Demonstrates computer skills in all Office Products, specifically Microsoft Project, Visio, Excel, and PowerPoint, Sharepoint, and other online collaboration and information dissemination platforms.

  • This position does not directly supervise employees unless a resource is assigned to an implementation that this position is managing.

  • Must be competent in the use Project Management methodology and tools.

  • Knowledge of and proficiency in quality improvement and performance improvement methodologies.

Preferred qualifications for this position include:

  • Master’s degree in a health-related field.

  • Strategic planning skills.

  • Experience with performance improvement/organizational change tools, such as Project Management, LEAN, CAP, and other management certifications.

  • Experience with Epic or other EHR/EMR.

  • Change Management, clinical innovation, or clinical transformation experience.

  • PMP certification.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Non-Clinical)

Location: Washington-Renton

Other Location(s): Oregon-Portland, California-Irvine

Req ID: 277198