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Providence Health & Services Senior Manager, Product Marketing in Renton, Washington


Providence St. Joseph Health is calling a Senior Manager, Product Marketing. Be a part of leading digital Healthcare innovation while improving provider/patient experience as part of the Product Marketing team. We are an influential and entrepreneurial team, operating where customer experience, marketing, business insights, and strategy intersect.

We are looking for motivated, self-starters who demonstrate: a strong strategic mindset, analytical thinking, business acumen, and the ability to work in a fast-paced and dynamic environment.

The Sr. Manager, Product Marketing is responsible for the acquisition and health of digitally registered customers. Critical to success is understanding the needs of internal and external customers (e.g., providers and patients): what digital tools are right for which customers in order to delight them and deliver a value prop that improves patient and provider/clinic experience. In addition, the Sr. Manager, Product Marketing must build engagement and loyalty among existing customers and attract new ones, while managing our enterprise’s resources efficiently and effectively.

In these capacities, some travel will be required and it is expected that the Sr. Manager, Digital Product Marketing will embody the values and mission of the organization and serve as an ambassador for both internal and external stakeholders.

In this position you will have the following responsibilities:

  • Develop customer initiatives to grow, engage, and retain our digital base by synthesizing customer insights and business strategy

  • Identify opportunities to grow the business, create strategies to achieve business objectives, and execute on those strategies

  • Responsible for managing business performance such as digitally registered users and digital penetration as well as solving for customer pain points

  • Lead cross-functional teams including marketing, operations, product, analytics, consumer insights, and legal to develop and execute customer-facing initiatives

  • Create, manage, analyze and report on performance metrics and set up test plans to improve operations and campaign performance to meet acquisition and retention goals

  • Must lead and mentor less experience peers


Required Qualifications:

  • Bachelor's Degree

  • 7 years of marketing or business management experience in one or more of the following categories: healthcare, software/hardware, web, wireless, telecommunications, consumer electronics, finance, subscription services, retail, or consumer packaged goods.

  • Experience in & ability to analyze customer, business, and industry data to drive business performance

  • Excellent written & verbal communication skills, accompanied by the ability to present insights and actions to senior leadership

  • Highly organized thinker with the ability to accurately prioritize and ensure key initiatives moving forward

  • Experience in and ability to lead, influence, and coach cross-functional teams while championing new concepts and ideas

  • Ability to develop and implement a marketing plan including go-to-market, operational, and campaign efforts from inception through reporting, analysis, and post-implementation optimizations/lessons learned

Preferred Qualifications:

  • Bachelor's degree in Business, Marketing or related field

  • Master's degree in Marketing or related field

  • 7 years of marketing or business management experience in healthcare

About the department you will serve:

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph Health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Req ID: 239138