Providence Health & Services Senior Manager, Express Care - Marketing and Customer Experience in Renton, Washington
Providence St. Joseph Health is calling a Senior Manager, Express Care - Marketing and Customer Experience to our location in Renton, WA.
We are seeking a Senior Manager, Express Care - Marketing and Customer Experience to be responsibility for planning, developing, and leading projects and programs developed under the strategies related to the Express Care franchise under the direction of the COO of Express Care, Ambulatory Care Network (ACN). This leader is accountable for ensuring execution, alignment, and deployment of tactical objectives in regions across the system.
In this position you will have the following responsibilities:
Develop and drive complex program activities related to transformation of the Express Care business
Lead the customer experience strategy and execution efforts in partnership with the PSJH marketing and innovation organization
Define the future direction of the offering to meet evolving consumer expectations, through research and insights from existing operations.
Continuously look for ways to build awareness and match consumer demand with Express Care offerings and create a world class end to end clinic experience
Act as conduit for status updates and feedback between program executive sponsors and individual contributors.
Aggregate detailed input from sponsors and stakeholders to develop program work plans.
Align goals and engage project teams to catalyze delivery of improved program outcomes.
Required qualifications for this position include:
Bachelor's degree in healthcare administration, business administration or other equivalent field.
5-7 years’ progressive business experience in retail or healthcare operations, leadership, program management, project management.
Marketing or consumer strategy background
Willing to travel up to 25%.
Preferred qualifications for this position include:
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Healthcare Support
Req ID: 208927