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Providence Senior IS ServiceNow Program Manager PSJH in Renton, Washington


Providence St. Joseph Health is calling a Senior IS ServiceNow Program Manager PSJH to our location in Redmond, WA or Renton, WA.

We are seeking a Senior IS Program Manager PSJH who will responsible for building relationships and working with Providence Ministry caregivers and caregiver leadership, focused on understating how the ServiceNow tool works in the ministries today, learning and documenting issues the ministry teams deal with in how ServiceNow automates the processes they leverage, and driving those issues to closure via training, tool modifications, and or new technology solutions,. The role will need to work collaboratively with field leadership / IS leadership / and the ServiceNow platform team is problem management are resolution, there will also be deep partnership with other customer facing roles like the providence Strategic partners / service owners, and our community technologies team. This role will also work collaboratively with business/facility operational leadership, intake and governance teams, as well as IS groups required to deploy IS services and technology. This will be a primary point of contact between business / Ministry executive leadership and is responsible for engaging executive leadership and communicating progress of issue management and overall program roadmap. Accountable for working with and facilitating processes to accomplish complex program objectives, managing change and resolving issues that span across project teams and departments by planning, organizing, directing, and supervising program activities in a cost-effective and productive manner to achieve customer satisfaction. Relies on extensive experience and judgment to plan and accomplish goals on complex issues where analyses of situations or data requires an in-depth evaluation of variables.

In this position you will have the following responsibilities:

  • Responsible for advising, consulting, and/or managing a complex program of projects designed to support PSJH to achieve strategic goals and initiatives - including but not limited to - IS operations, informatics, project intake, growth & expansion, healthcare intelligence, integration, applications, and IT infrastructure. Typical programs assigned to a Sr Program Manager will span across several of these operational pillars and functional areas and may require collaboration and coordination with other programs.

Strategic Functions:

  • Develop projects within a program in alignment with the organization’s strategic plans and objectives.

  • Builds support to influence decisions in order to ensure work toward common objectives.

  • Proactively informs and influences others in order to maintain the balance required between business needs; project partner strategy and standards; and financial requirements and budgets.

  • Facilitates strategic planning with internal customers for deployment of information technologies and/or major services and products related to new growth and expansion efforts.

Management Functions:

  • Manage client expectations for timelines and deliverables throughout the project/program lifecycle.

  • Develop and gain sponsor approval for project delivery dates.

  • Manage portfolio programs with increased complexity, strategic priority and/or visibility, system and/or regional priority.

  • Engages and organizes the assignment of activities of multi-functional teams, as well as the project estimates, task dependencies and schedule.

  • Scope, risk and issue management, including documenting, communicating and facilitating resolutions or mitigation plans.

  • Develops, initiates and manages a communication plan, including regular program status reports.

  • Manages stakeholders and multiple project teams in the context of a single program.

  • Acts as a coach and mentor to others, especially (but not limited to) other project management staff.

  • Facilitates customer needs for multiple department and their associated lines of business.

Operational Functions:

  • Develops root cause analyses and process improvement plans.

  • Maintains all program artifacts.

  • Identifies, delivers and documents organizational, application and human workflows that contribute to policy and procedure updates throughout each project (when applicable).

  • Prepares and delivers presentations to senior leadership, management and stakeholders.

  • Other duties as assigned.


Required qualifications for this position include:

  • Bachelor's Degree or equivalent education/experience.

  • 7 years Information Services/Information Technology and/or Healthcare Industry experience

  • 7 years in the project / program management field.

  • 1 year relevant PPMO portfolio experience (eg. EMR, Business Applications, M&A, Infrastructure, etc.).

Preferred qualifications for this position include:

  • 5 years’ experience with ServiceNow program / product mgmt., ServiceNow Platform Engr. / ServiceNow Solution Architecture

  • ServiceNow Certifications in IT or CS product lines

  • Master's Degree in Software Engr / Business mgmt. / project mgmt. / Healthcare Admin / Clinical

  • PgMP (Program Management Professional) Certification upon hire.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Project/Program Management

Location: Washington-Redmond

Other Location(s): Washington-Renton

Req ID: 284710