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Providence Health & Services Senior Data Center Solutions Specialist in Renton, Washington

Description:

Providence is calling a Senior Data Center Solutions Specialist to our location in Seattle/Renton, WA.

We are seeking a Senior Data Center Solutions Specialist who will be responsible for supporting all PSJH data center facilities, coordination and delivery detailed customer requests, and 24x7 response to critical infrastructure/facility alerts. Understands the reasoning behind alarms and can develop automated solutions to remediate the potential for service disruption. Works with RESO and vendors to remediate shortfalls in the infrastructure leading to outages.

This role is accountable for providing enterprise-class data center capacity management, HW inventories and resource allocation/tracking. In addition, the Sr. Data Center Ops Solutions Specialist is responsible for overall structured cable management, capacity, maintenance and lifecycle of all Providence Data Centers and other controlled spaces that provide highly available and resilient access for caregivers to necessary electronic tools. Has the knowledge to create programs that will upgrade deficient infrastructure across many sites taking into consideration the programs in place to reduce the overall IT landscape/sprawl.

In addition, this role is responsible for having port and electrical capacity available to support both planned and emergency installation of IT servers, storage, network or security infrastructure. Adoption of matrices that document and preplan for the future upgrade or addition of capacities that are critical for ongoing support of deployments. This role works collaboratively with internal IS teams and external vendors to provide highly available and reliable infrastructure services. Has the knowledge and presence to deliver complex project artifacts to Sr. Leadership for approval or the technicians for installation.

In this position you will have the following responsibilities:

  • Designs, maintains, and recommends improvement to enterprise-class structured cabling and equipment racking, ensuring that they are available 24x7x365 without interruption.

  • Supports the delivery and update to a continuous improvement cycle using the approved Data Center Strategy as its Playbook.

  • Analyzing and reporting through the use of Power BI of equipment location. Develops the theory behind the use of DCIM tools and future technologies that tie into Service Now and other tracking systems. Owns leading the charge from onsite DCIM tooling to cloud available products.

  • Responsible for capacity planning, this will include tracking, planning, forecast and recommending capacity increase efforts as needed to support current and forecasted Enterprise deployments. This requires in depth understanding of Data Center networking and the distribution of network and storage ports across the data centers.

  • As a member of the IS Operations team, participates fully in the resolution of issues and incidents both within and outside the scope of Data Center Operations.

  • Engage with and coordinate with Data Center Operations customers to help plan, execute, and support various types of deployments within the Enterprise leveraging local and SmartHands resources as needed. Works with any team wanting to install into the data center to first consider migration to the cloud.

  • Leads the efforts to use the Automation team and Mission Control to establish, operate and escalate via monitoring and automated tools to improve the reliability of IS services. This includes designing the tooling and message delivery to the best resource for resolution of issues while dramatically reducing impact of any outage.

  • Continuously audits all activities of the Data Center organization to ensure they are performed within the parameters of defined policies and when appropriate proposes, creates and socializes improvements.

  • Maintains currency on information technology in general and accountable disciplines in particular. Leads the evaluation of the effectiveness of current strategies, technology and standards, recommending enhancements and modifications through established collaboration mechanisms.

  • Maintains relationships with key business partners in the IT industry in order to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies.

  • Develops and implements appropriate service delivery models for core functionalities where the IS organization is a trusted adviser in defining, delivering, and improving services for the enterprise and its customers.

  • Understands budgeting and expenditures for all data center services, as well as cost-allocation methodologies to operational areas.

  • Provides input to aid in the development and negotiation of preferred information technology vendor contracts and supports the management of key vendor relationships.

  • Maintains the strict confidentiality of all information, including financial/operational, employee/human resource, healthcare/patient data and information.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree in Information Services, Business, Healthcare, or Public Administration, or IS Field or equivalent educ/experience.

  • 6 years Experience managing data center facilities, including design and maintenance activities. Cloud aware and fully understanding of lifecycle of all IT infrastructure.

  • 4 years in Information Services technical experience in leading IS infrastructure operations teams.

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Infrastructure

Location: Washington-Renton

Other Location(s): Washington-Seattle

Req ID: 310802

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