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Providence Health & Services Referrals Specialist I in Renton, Washington


Providence St. Joseph Health is calling a Referrals Specialist I to our Providence Southgate II in Renton, WA.

We are seeking a Referrals Specialist I to be the first point of contact for the providers and other partners contacting the designated referral line for each customer. Specialists coordinate effective communication between Providence, Swedish, partners, insurance companies, and appropriate government agencies. The primary customers are external providers and employers, but are not limited to direct patient interaction. Specialists build long-term relationships with client institutions, employers, providers, customers, and provide the highest quality of services for all groups. This position is part of the Patient Engagement Center team, which provides high-touch, personalized assistance to patients at Providence Health & Services, Swedish Health Services, and other partners.

In this position you will have the following responsibilities:

  • Responsible for client account troubleshooting and daily reporting of case handling (opened, in progress, closed).

  • Responsible for monitoring and performing collections (A/R) on clients past due accounts.

  • Handles all aspects of the process with the highest customer service (internal and external)

  • Makes appointments and/or coordinate with facilities/clinics to provide timely appointments

  • Communicates effectively via phone, e-mail, chat, instant message, etc.

  • Documents patient contacts and referral information; track and follow-up on open action items timely.


Required qualifications for this position include:

  • Bachelor’s degree in a healthcare associated field; equivalent years of experience may be substituted.

  • 3 years of experience working in the medical field.

  • Experience interacting with and engaging customers virtually over the phone.

Preferred qualifications for this position include:

  • 5 years of customer service experience.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Renton

Req ID: 224261