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Providence Health & Services Project Manager Telehealth PSJH in Renton, Washington


Providence St. Joseph Health is calling a Telehealth Project Manager to our location in Portland, OR, Seattle, WA, Renton, WA or Spokane, WA.

We are seeking a Telehealth Project Manager to join our team that helps transform patient care to be more accessible, convenient and affordable for the communities we serve. This individual will be accountable for managing projects which primarily include the implementation and launch of enterprise telehealth services – such as TeleStroke, TelePsychiatry, TeleHospitalist & TeleICU – in internal and external customer sites, as well as managing internal projects for the central telehealth team. This individual leads all aspects of projects, partnering closely with leaders at each customer site and enterprise telehealth colleagues critical to successful implementation (such as sales & account management, clinical operations, field engineering, and other operational functions).

The Telehealth Project Manager ensures projects are planned, managed and executed in a manner that satisfies customers and meets their expectations. He/she will assemble implementation teams and manage the activities the teams are responsible to deliver, anticipating potential challenges, helping to remove barriers and escalating issues when needed. Acting as the customer’s primary point of contact for the implementation, the Telehealth Project Manager effectively monitors, documents and communicates status and progress. He/she is skilled at using effective communication and change management best practices to ensure stakeholders are informed throughout the process, as well as prepared and ready for project launch.

This individual performs all duties in a manner that promotes Providence St. Joseph mission, values, and philosophy, and serves as a role model for the values and mission of the organization.

In this position you will:

  • Actively partner to understand and clarify project needs, contractual obligations and other information necessary to achieve shared objectives and key results.

  • Assess/evaluate the customer organization, key stakeholders and environment(s) to determine and/or confirm scope of work needed for the implementation and readiness for change.

  • Develop, document and maintain project plans, assemble implementation teams and create an approved schedule.

  • Manage projects with specific focus on deliverables, tasks, quality standards and due dates. Use strong project management and change management practices.

  • Maintain regular, two-way communication with all project team members and other stakeholders to ensure efficient operations and a successful implementation. This includes ensuring customer satisfaction through timely follow-up, customer responsiveness, and management of customer expectations.

The Providence St. Joseph Health enterprise telehealth team partners with its customers to develop and implement innovative clinical services that achieve the Quaduple Aim: improved quality and experience for providers and patients at a lower total cost of care.


Required qualifications for this position include:

  • Bachelor's degree OR equivalent educ/experience.

  • 3 years of managing projects and/or programs.

  • Training in project management, change management and process improvement methodologies (e.g. PMP/PMI, Agile, CAP, Workout, Six Sigma, LEAN, CQIA, etc.).

Preferred qualifications for this position include:

  • 1 year of healthcare industry experience.

  • 1 year of telehealth experience.

  • Project Management Professional (PMP) Certification

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Clinical)

Location: Washington-Seattle

Other Location(s): Oregon-Portland, Washington-Spokane, Washington-Renton

Req ID: 224136