Job Information

Providence Principal Product Manager PSJH in Renton, Washington


Principal Product Manager PSJH

We are seeking a Principal Product Manager to lead the development of consumer-facing payment and billing solutions that deliver an exceptional experience and makes it easy for patient's to pay their bills. In this role you are a trailblazer, re-imaging how the financial exchange should be from a patient's eyes and showing the healthcare industry how to deliver a better customer experience.

  • Gathers and specifies product requirements for current and future offerings by conducting market research supported by interacting directly with customers that will drive the development and/or improvement of products. Author business cases, user stories, and process flows. Supports testing of product with Product Development and Operations.

  • Establishes the product’s goals and identify/define metrics to show impact and deliver success.

  • Maintains product road maps and backlogs; Prioritize features for releases and maintain frequent incremental approach to enhancements.

  • Effectively manages expectations and resolve conflicts that balance customer and company needs.

  • Develops process for testing new features to ensure viability and key learnings before scaling as well as contributing to a broader test and learn mindset.

  • Partners with UX to deliver excellent end user experiences including the development and maintenance of flows, experiences, mock ups, and features that clearly articulate the intent/goal/scope.

  • Develops the positioning and value proposition for existing and new products, including features, benefits and competitive differentiators.

  • Ensures organizational readiness, including training and support materials, when introducing new or enhanced products.

  • Document's system standard in collaboration with engineering team and third parties.

  • Identify and escalate blockers that prevent releases as well as ways to mitigate risks.

  • Understands the scope and business implications of technical decisions and enablers, providing input on decisions and sequencing of technical enablers.

  • Leads all delivery ceremonies, include demos, retrospectives.


Required qualifications:

  • Bachelor's Degree

  • 10 or more years Product management/development or equivalent experience and a record of successful product delivery, with a minimum of 2 new products (or substantial redesigns/upgrades) launched during this timeframe.

Preferred qualifications:

  • Successful track records of working with agile teams.

  • Knowledge of Jira, Confluence and other product management software.

  • Experience in healthcare, fintech, banking, e-commerce across B2B or B2C settings.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer a full comprehensive range of benefits — see our website for details — s

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Analytics/Business Intelligence

Location: Washington-Renton

Req ID: 354847