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Providence Health & Services Manager, Epic HB Applications - PSJH in Renton, Washington


Providence St. Joseph Health is calling a Manager, Epic HB Applications - PSJH to one of the following locations: Renton WA, Seattle WA, Spokane WA, Portland OR or Anaheim CA. .

We are seeking a Manager, Epic Applications - PSJH to provide excellence in Epic applications which includes, implementations and support for Providence St Joseph Health and affiliated organizations. The essential functions of this position include providing day to day management of the Epic applications (typically one to two teams). Supporting the department and IS strategic goals, resource planning and utilization, support of the application services operational support initiatives, and department budget management. This includes the support of individual application road map success, implementation and optimization activities, and production support of applications within span of control. This position is responsible for leading, mentoring and developing application analysts and supervisors as well as other staff. This position is responsible for the overall integrity of their applications Epic build, the success of new Epic and integrated third party product introductions.

In this position you will have the following responsibilities:

  • Maintains relationships with key business partners and other leaders throughout the IS organization and customer base.

  • Supports appropriate service delivery models for core application functions by managing the day to day applications team and it's technology.

  • Ensures that the Epic applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives.

  • As appropriate, manages and/or escalates critical issues problems or delays in production, projects or other initiatives that have an impact on the customer.

  • Responsible for working with key stakeholders including managers, senior leaders, and a variety of customers to identify and supporting the delivery of technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

  • Support ensuring the performance of respective applications and evaluates the performance of services on the basis of specific KPIs.


Required qualifications for this position include:

  • Bachelor’s Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience.

  • 4 years Leadership experience.

  • 6 years Healthcare or Information Services experience.

  • Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through effective leadership of teams

  • Ability to understand customer business needs, objectives and culture, while understanding their impact to PH&S organizational objectives, mission, and core values.

  • Proven ability to build an effective organization and provide responsive leadership; to delegate, coordinate and motivate staff; and to evaluate performance accurately

Preferred qualifications for this position include:

  • 2 years working in an Epic environment.

  • Background in program development, contract reimbursement

· Epic certification in one of the primary applications manager is supporting

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Other Location(s): Washington-Seattle, Oregon-Portland, Washington-Spokane, California-Anaheim

Req ID: 223138