Providence Manager Applications PSJH in Renton, Washington
Providence St. Joseph Health is calling a Manager Applications PSJH to our location in Renton, WA.
We are seeking a Manager Applications PSJH to provide excellence in applications which includes, implementations and support for Providence St Joseph Health and affiliated organizations. The essential functions of this position include providing day to day management of applications (typically one to two teams). Supporting the department and IS strategic goals, resource planning and utilization, support of the application services operational support initiatives, and department budget management. This includes the support of individual application road map success, implementation and optimization activities, and production support of applications within span of control. This position is responsible for leading, mentoring and developing application analysts and supervisors as well as other staff. This position is responsible for the overall integrity of their application build and infrastructure, the success of new Epic and integrated third party product introductions.
In this position you will have the following responsibilities:
Maintain relationships with key business partners and other leaders throughout the IS organization and customer base.
Support appropriate service delivery models for core application functions by managing the day to day applications team and it's technology.
Ensure that the applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives.
As appropriate, manage and/or escalate critical issues problems or delays in production, projects or other initiatives that have an impact on the customer.
Responsible for working with key stakeholders including managers, senior leaders, and a variety of customers to identify and supporting the delivery of technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.
Support ensuring the performance of respective applications and evaluates the performance of services on the basis of specific KPIs.
Manage department budget and expenditures for applications, staff and services within a defined span of control.
Accountable to oversees compliance with department specific policies and procedures for applications that impact all of PSJH.
Attract, hire, train, motivate, retain, and develop a team of first-rate professionals to perform the responsibilities of applications management.
Maintain internal operations in order to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs Including active participation in process improvement to service delivery, increasing value and promoting customer service and satisfaction.
Required qualifications for this position include:
Bachelor's Degree in Computer Science, Business Management, Information Services or an equivalent combination of education, skills and relevant experience or equivalent education/experience
4 years leadership experience
6 years healthcare or Information Services experience
Epic Certification within 90 days
Applicable Epic Certification when required is to be completed within 3 months of last class required for certification
Some application suites require advanced application certification as demonstrated by a current application software certification requirement (i.e. Epic)
Preferred qualifications for this position include:
2 years experience working in healthcare environment.
1 year leadership experience in an IS application environment.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Req ID: 299042