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Providence Health & Services Director of User Interface and User Experience (Creative Director) PSJH in Renton, Washington


Providence is calling a Director of User Interface and User Experience (Creative Director) to Providence Health & Services in Renton, WA.

We are seeking a Director of User Interface and User Experience (Creative Director) to translate high-level product requirements into rewarding, intuitive, and functional user interfaces for B2C, B2B and enterprise audiences. He/She will work collaboratively with product management and engineering to define, design, and implement innovative product solutions to complex problems. He/She will gauge the feasibility and iterate on design in partnership with engineers to build innovative web and mobile products with the best user experience and incorporate the role of advanced data analytics to understand user experience and engagement, to perform A/B testing and to enhance the value propositions.

In this position you will have the following responsibilities:

  • Manage a team of designers (e.g. employees, contractors, partners) to strategize the UI/UX requirements of all web/mobile products

  • Create world-class, user-centered designs through consideration of market research, business requirements, customer feedback, and usability study findings. Create wireframes, storyboards, user flows, and prototypes to effectively communicate interaction and design ideas

  • Practice user-centered design by participating in user research and incorporating data, customer feedback, and technical constraints/opportunities. Present designs and key milestone deliverables to peers and stakeholders, while clearly communicating design rationale and tradeoffs

  • Collaborate with Product Management to influence product strategy and roadmap. Work closely with a team of Product Managers and Designers (UI/UX) to create an intuitive, cohesive and seamless user experience across all products. Work within an established style while striving to raise the quality bar within that style

  • Work with the Engineering team to ensure technical business needs are met while maintaining a strong focus on the user experience.

  • Create a signature experience for innovative software and solutions that are aligned to the Organization’s brand values.

  • Leads UX/UI Design team, responsible for coaching/mentoring personnel and skillset/career guidance.

  • Assist in the creation and growth of analytic capabilities across the entirety of PSJH and serve as a enabling agent in the evolution of an Analytic Community within PSJH.


Required qualifications for this position include:

  • Bachelor’s Degree in Software Engineering, design, human-centered design (HCD) or human-computer interaction (HCI) or similar fields Or equivalent educ/experience.

  • 10 years hands on UX and UI design experience, Proficiency in Photoshop, Illustrator, or other comparable visual design, wireframing and prototyping tools.

  • 5 years Experience designing web and mobile software products for B2C, B2B and enterprise users.

  • 3 years’ Experience creating storyboards, detailed user journeys, animated mockups of UI flows and transitions (or prototypes).

  • Substantial knowledge web and mobile software development processes, standards, life cycle. Able to execute at all stages of the product lifecycle from concept to final product launch.

  • Proficiency in the following disciplines: user research, interaction design, information architecture, visual design; exposure to and interest in growing in the others Proficiency in translating user needs into visual assets and in rapid prototyping and visualization tools (e.g. Axure, Invision)

  • Proficiency in leveraging research and usability strategy such as discovery findings, mental models, scenarios, user journey maps, personas, debrief documentation, screeners, testing plans, task lists, low and high fidelity prototypes, annotated wireframes, and/or clickable prototypes

  • Demonstrated ability to work across multiple engagements with stakeholders to assess needs, provide assistance, and resolve problems, using structured problem solving and communication to both technical and non-technical audiences

  • Demonstrated ability to clearly and concisely communicate ideas, facts, and technical information to senior management, as well as other internal customers both verbally and written.

  • Entrepreunial, self-starter, Ability to work independently with a high degree of accuracy and attention to detail in the fast paced environment.

Preferred qualifications for this position include:

  • Master’s Degree in Software Engineering, design, human-centered design (HCD) or human-computer interaction (HCI) or similar fields Or equivalent educ/experience

  • 3 years’ Experience working on innovative health solutions

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Washington-Renton

Req ID: 214282