Providence Health & Services Director of Performance Metrics and Improvement in Renton, Washington


Providence St. Joseph Health is calling a Director of Performance Metrics and Improvement to our location in Renton, WA or Portland, OR.

We are seeking a Director of Performance Metrics and Improvement to be responsible for providing system-wide leadership and management for the Performance Reporting and Analytics department and services for Physician Enterprise and Ambulatory Care Network across the system. This position leads the performance metrics and dashboard development and improvement work across the PSJH system and collaborates with other system teams, such as the Accountable Care Services, Providence Health Plan, and Government Programs. This role provides leadership for several system-wide Physician Enterprise and Ambulatory Care Network committees and serves as a key leader to recommend performance metrics and goals. This position works directly with the regional Medical Group leaders and Ambulatory Care Network leaders to analyze and drive improvement in our outcomes each year to achieve our goals. This position leads a team of analysts that support system-wide strategic projects for data visualization. This position leads several strategic projects, provides expert consultation in ambulatory metrics across the system, and prioritizes project requests received from the regional leadership in governance groups.

In this position you will have the following responsibilities:

  • Actively leads the development and implementation planning for the ambulatory metric development across the Providence St Joseph system. This includes operational metric development in partnership with regional medical group executives and other system stakeholder groups.

  • Responsible for leading several system-wide ambulatory committees as part of the governance processes that provide an opportunity for all regions to give input to the strategy and program. This includes planning, facilitating, and following up on committee actions and decisions.

  • Responsible for managing a team of analysts and staff that work with system-level groups and the regions to measure, track, and improve performance on selected metrics. Mentors staff on issues arising from day-to-day operations. Informs staff members of any changes to policies or procedures. Conducts performance appraisals of staff and provide them with positive feedback and critical input as required. Address performance problems in a timely manner.

  • This role will lead the development of both performance and learning metrics to be used across the system and the goal setting process each year. This includes metric definition, technical development, and partnering with other parts of the system to implement the metrics developed.

  • The position will lead efforts to partner with regions to implement action plans designed to achieve their annual goals for the metrics developed. Be a strong team player with the ability to work effectively with leadership at multiple levels of the organization in a credible and professional manner.

  • This position will be responsible for developing and maintaining a core set of performance metrics to be used in the future. This role will serve as a key contact point for performance metrics and goals.


Required qualifications for this position include:

  • Bachelor’s degree in business, science, or other healthcare related areas.

  • 9 years as a health care leader with a proven track record in multiple areas of healthcare management, quality, operations and corporate functions.

  • Experience managing teams with broad accountabilities

  • Experience working with executive leadership, clinic operators and providers

  • Experience leading and managing complex projects

  • Ability to lead and facilitate large system-wide committees to achieve consensus and make decisions, often in a remote setting where all participants are on the phone.

  • Strong presentation skills to lead discussions and engage stakeholders from multiple regions in clinical, operational, and analytical discussions on ambulatory care.

  • Financial, business development, complex project management, analytics, team building and collaborative working skills are essential.

  • Proven change management skills including crafting of strategic direction, working with institutional infrastructure and processes and effectively directing/managing tactical processes.

  • Demonstrated ability to communicate effectively with diverse internal and external constituencies’ at all organizational levels, using excellent written and verbal business correspondence skills.

  • Must be adaptable: dealing with daily operations, related problem solving, physician relations, while retaining strategic focus and driving for long-term results

  • Proven ability to identify areas for improvement and recommend actions based on a data driven view of industry best practices.

  • Excellent executive presence and the ability to foster collaboration and gain support across a broad range of stakeholders.

  • Enjoys variety, a fast-paced work environment, and flexible assignments to meet ongoing business needs as the healthcare industry evolves.

  • Strong knowledge of Epic systems and their capabilities to optimize workflows for accurate clinical data collection.

Preferred qualifications for this position include:

  • Master’s degree.

  • Specialized training or certification in facilitation of diverse groups

  • Project management, LEAN, CAP and other change management skills

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Director/Executive

Location: Washington-Renton

Req ID: 217831