Providence Health & Services Collections Specialist in Renton, Washington


Providence (HSAM) is calling a Collection Specialist to Providence Strategic and Management Services in Renton, WA.

HSAM is a licensed and bonded third-party collection agency wholly owned by Providence Health and Services, established in 2010. We are currently licensed in Washington, Alaska, Montana, Idaho, Oregon, Arizona and California. HSAM’s primary goal is to recover outstanding revenue due to Providence, while attempting to identify and minimize potential areas of risk, error or oversight. Although our goal is recovery, it is important to enhance the patient experience through exceptional customer services. Client and Customer satisfaction is paramount to stay aligned with our core Values and Mission. Our professionally trained staff members are well versed in all aspects of the revenue cycle from the front-end service to arriving in bad debt. Our staff engages in dialogue ranging from payment in full, partial payments, good faith payments, formalized payment arrangements and insurance inquiries to the possibility of financial assistance depending on the patients repayment abilities.

The Collections Specialist contributes to the achievement of financial targets, performance standards and service delivery.

In this position you will:

  • Take initiative to secure payment or resolve delinquent account balances.

  • Negotiate terms of repayment to bring accounts current.

  • Skip tracing to ensure optimal opportunities for account resolution.

  • Re-establish defaulted payment plans. Resolve exceptions to ensure the proper flow of accounts through the collections process.

  • Minimize accounts written off to internal bad debt.

  • Minimize the number of accounts referred to third party collections agencies.


Required qualifications for this position include:

  • High School Diploma or GED equivalent

  • Two years of experience in call center, billing, collections or financial industry

  • Knowledge of HIPAA and FDCPA rules and regulations

Preferred qualifications for this position include:

  • American Collectors Association (ACA) certification or similar certification in credit and collections

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: Washington-Renton

Req ID: 208783