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Providence Health & Services Clinical Informatics Education Operations Specialist - Administrative Support (Temporary) in Renton, Washington


Providence St. Joseph Health is calling a Clinical Informatics Education Operations Specialist - Administrative Support to one of the following locations: Portland OR, Beaverton OR, Seattle WA, Renton WA, Everett WA, Olympia WA, Spokane WA, Richland WA, Missoula MT, Anchorage AK, Burbank CA, Anaheim CA, Torrance CA or Santa Rosa CA.

We are seeking a Clinical Informatics (CI) Education Operations Specialist to be responsible for administering processes and programs that support PSJH CI education goals for business and clinical information system deployment, sustainment, adoption, and optimization. Collaborating with other CI team members, regional leaders and stakeholders, the CI Education Operations Specialist uses business infrastructure systems and tools to manage PSJH system-wide education delivery. Responsibilities include the management of base system data for multiple software tools, developing and distributing communications of supported processes and programs, report production and customer service support. The CI Operations Specialist also manages small to mid-sized projects including CI Education team process improvement projects and delivers training on CI education tools and processes to SJH system and regional CI team members, PSJH affiliates and Community Connect customers.

In this position you will have the following responsibilities:

  • Manage multiple software tools with multiple data streams to ensure that timely and accurate information is available for regional Informatics teams to identify, schedule and deliver clinical and business information systems education to caregivers. Supports CI team in the use of software tools both internally developed and vendors supplied.

  • Coordinate the collection of base level system data from multiple sources to ensure software tools are accurate and up-to-date.

  • Coordinate, facilitate and administer CI education delivery activities including training schedule creation, resource staffing, data management and communication.

  • Design training curriculum for and delivers training on CI education tools, including the learning management system, and processes to system and regional CI team members and Community Connect customers. Create reference materials.

  • Develop and deliver communication regarding new and changing information related to CI education processes, tools and programs including new and changing curriculum course content, logistics and reporting.

  • Administer and manage CI education and adoption programs, including but not limited to the Epic Credential Training program, resource management and project intake using business software tools and the PSJH learning management system.

  • Respond and troubleshoot incidents related to CI education programs and tools by researching cause of incident and resolving, facilitating resolution or referring to the appropriate resources.

  • Collaborating with CI education core leaders, manages intake, processing, and fulfillment of resource requests.

  • Manage small to medium projects including CI education team process improvement projects.

  • Perform data collection and analysis to identify trends, gaps, compliance issues, improvement opportunities and report production.


Required qualifications for this position include:

  • Associate's Degree in Information Systems, Business Operations, Healthcare Administration or equivalent education/experience.

  • Minimum of three (3) years of experience in roles focused on project coordination/management and communication, prefer related to information system projects.

  • Minimum of two (2) years of Experience with data management and analytics, prefer related to education programs.

Preferred qualifications for this position include:

  • Bachelor's Degree in Information Systems, Business Operations, Healthcare Administration or equivalent education/experience.

  • Minimum of two (2) years of experience as a learning management system administrator and/or similar experience.

  • Minimum of two (2) years of experience in a healthcare information services setting.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Analytics/Business Intelligence

Location: California-Anaheim

Other Location(s): California-Burbank, Oregon-Portland, Oregon-Beaverton, Washington-Spokane, Washington-Everett, Washington-Renton, Montana-Missoula, Washington-Seattle, Alaska-Anchorage, California-Santa Rosa, California-Torrance, Washington-Olympia

Req ID: 247758